In association with

The Customer First Group logo

25 - 26 SEPTEMBER 2019  |  APEX ROOM, OLYMPIA

Conference Topics and Speakers

Topics and Speakers

Please find just a few of our expert speakers and topics covered below: 

  • Andy Harding - Chief Digital Officer, Arcadia
  • Philip Mountford - CEO, Hunkmöller
  • Mike Logue - CEO, Dreams
  • Charlie Casey - Senior Customer  Experience Performance Manager, Barclays
  • Caroline Sanger-Davies - Director of Marketing, Chester Zoo
  • Craig Sullivan - UX Champion
  • Hugh Hessing - COO, Aviva
  • Graham Johnson - Head of Omnichannel & Digital First, Three UK
  • Mark McCulloch - Storytelling/Branding Expert
  • Lynne Weedall - Ex Group HR Director, Selfridges
  • Johnathan Swaine - MD, Fuller Pubs

 

Sessions will cover...

Sessions will cover...

  • A practical guide to customer centricity

  • The commercial opportunity of customer centricity

  • Driving end-to-end engagement and sales

  • The KPIs that measure & drive sales

  • Organisational structure & Culture

  • Getting the balance right between technology and human intervention in driving customer experience

  • The importance of customer experience for luxury consumers

  • Practical levers for improving customer experience

  • Consumer expectations for the pub experience

  • Building lasting loyalty in an age of disruption

  • Scaling a multichannel business by putting customers at the heart of all you do

  • Balancing brand, customer and commercialisation

Book your ticket today!

Or contact our team for more information on the event.

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